Privacy Policy

PRIVACY POLICY Last updated: 25 August 2026 Optimal Exterior Cleaning respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, use our website or engage our services. 1. Information we collect We may collect personal information including: • Your name • Phone number • Email address • Property or service address • Suburb or postcode • Details about the cleaning services you require • Photographs, videos or files you provide • Communications between you and our business • Quote, booking, invoice and payment information • Website usage information collected through cookies and analytics tools 2. How we collect information We may collect information when you: • Submit an enquiry or quote request through our website • Submit a lead form through Google Ads or another advertising platform • Contact us by telephone, SMS, email or social media • Request, accept or pay for a quote • Book or receive our services • Upload photographs or other files • Visit or interact with our website 3. Why we collect your information We collect and use personal information to: • Respond to enquiries and provide quotes • Contact you about requested services • Schedule, manage and complete cleaning work • Prepare quotes, invoices and payment records • Maintain customer and job records • Improve our website, advertising and services • Send relevant service information or follow-up communications • Meet our legal, insurance and record-keeping obligations • Prevent fraud, misuse and security incidents You may choose not to provide certain information. However, this may prevent us from preparing an accurate quote or providing the requested service. 4. How we use and disclose information We do not sell your personal information. We may disclose information where reasonably necessary to service providers that help us operate our business, including website hosting, customer-management, quoting, invoicing, payment, email, analytics and advertising providers. These may include Wix, Google, Meta and ServiceM8. We may also disclose information: • To employees, contractors or suppliers involved in delivering your service • To professional advisers, insurers or payment providers • Where required or authorised by law • To protect our rights, property, customers or the public • With your consent Some technology providers may process or store information outside Australia. Their handling of information is governed by their own privacy policies and security practices. 5. Advertising, analytics and cookies Our website and advertising platforms may use cookies, pixels and similar technologies to understand website activity, measure advertising results and improve our marketing. These technologies may collect information such as your device type, browser, approximate location, pages visited and how you reached our website. You can manage cookies through your browser settings, although disabling them may affect some website features. 6. Marketing communications We may contact you about your enquiry, quote, booking or services that may reasonably interest you. You can ask us to stop sending marketing communications at any time by replying “STOP” to an SMS or contacting us using the details below. Service-related communications concerning an active enquiry, quote or booking may still be sent where necessary. 7. Storage and security We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. Information may be stored in our website platform, email account, devices, advertising platforms, customer-management software and business records. No electronic storage or transmission method is completely secure, but we use reasonable safeguards appropriate for a small service business. We retain personal information only for as long as reasonably necessary for the purposes described in this policy or to meet legal, accounting, insurance and business requirements. Information that is no longer required may be securely deleted or de-identified where practical. 8. Accessing or correcting your information You may contact us to request access to personal information we hold about you or ask us to correct inaccurate or outdated information. We may need to verify your identity before processing a request. In some circumstances, access may be limited where permitted or required by law. 9. Privacy concerns and complaints If you have a question or complaint about how we have handled your personal information, please contact us using the details below. We will review your concern and aim to respond within a reasonable period. If you are not satisfied with our response and the Privacy Act 1988 applies to the matter, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. 10. Third-party websites Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those services. You should review their privacy policies before providing personal information. 11. Changes to this policy We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on our website with the updated date. 12. Contact us Optimal Exterior Cleaning Greater Sydney, New South Wales Phone: 0413 050 014 Email: optimalexteriorcleaning@gmail.com Website: www.optimalexteriorcleaning.com.au